FAQ's
How do I care for my candle?
1. When lighting your candle for the first time, burn for at least 2 hours to allow the top of the wax to melt completely. This will prevent tunneling in the future!
2. Always trim your wick to 3mm-5mm before each use (use a wick trimmer or nail clipper).
3. Do not burn your candle for more than 4 hours at a time and never burn a candle all the way through - discontinue use when there is 1.5cm of wax remaining.
Why a wood wick?
Wood wicks provide a soothing crackle to imitate a gentle wood burning fireplace!
What do I do if my wood wick keeps flaming out?
If your wood wick isn’t staying lit, it could mean that your wick is too long. You may need to trim your wick for a proper burn. The easiest way to do this is by pinching off the top burnt part of the wick with your fingers or using a small tool like a wick trimmer or nail clippers.
What are the wood wicks made of?
They are made from only 100% Natural wood from Sappy Fruit Trees sustainably sourced in the USA.
What kind of wax do you use?
We use a wax made from apricot, soy, coconut. It is vegan, non-toxic and natural.
When will I receive my order?
Since we are a small team, once you've placed your order please allow 5-7 business days for your order to be shipped.
Do you offer wholesale?
YES! We are so excited to be able to offer exclusive pricing for the wholesale market. If you are interested in carrying Bronx & T in your store, email us at wholesale@bronxandt.com.
Have a question not listed above?
If you have any questions or need help, fill out the form below or write us at info@bronxandt.com